Privacy Policy
Last updated: 27 April 2026
1. Data controller
The data controller responsible for this website is Frank Lloyd Wright, reachable at support@frank-lloyd-wright.com. Correspondence about privacy rights should include enough detail for us to verify your identity proportionately to the request.
2. What data we collect
We may collect: (a) identity and contact data you submit through callback forms or email, including name, email address, optional telephone number, preferred call window, and free-text descriptions of your situation; (b) technical data such as browser type, approximate region derived from IP address, and timestamps of server requests where our hosting provider logs them; (c) cookie and similar technologies data as described in our Cookie Policy; (d) newsletter subscription email addresses where you opt in; (e) local storage entries created in your browser when you consent to cookies or when demo features store anonymised test submissions.
3. How we use data
Callback information is used to contact you about support options, schedule conversations with advisors, and maintain an internal record of our duty of care interactions. Analytics data, if enabled with your consent, helps us understand aggregate traffic patterns. We do not sell personal data. Marketing cookies, if enabled, would only support measured promotion of our charitable-style services; currently such tags may be absent on this static build but the preference is honoured prospectively.
4. Legal bases (GDPR)
Where the GDPR applies, we rely on: consent for optional cookies and newsletters; legitimate interests in responding to enquiries and securing our website; and, where appropriate, contractual necessity if you enter an agreement with us for paid or grant-funded services in future iterations of the platform.
5. Retention
Form submissions are retained only as long as needed to complete follow-up and satisfy legal record-keeping obligations, typically not exceeding twenty-four months unless a longer period is required by safeguarding law. Server logs rotate according to hosting configuration, commonly between thirty and ninety days. Newsletter subscriptions persist until you withdraw consent.
6. Sharing
We do not trade data. We may share limited information with processors who provide email delivery, hosting, or analytics under strict contracts. International transfers, if any, rely on appropriate safeguards such as Standard Contractual Clauses.
7. Your rights
Subject to applicable law, you may request access, rectification, erasure, restriction of processing, objection, and portability of personal data you have supplied. You may withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with your supervisory authority.
8. Children
Our services address adults and emancipated minors in recovery contexts. We do not knowingly collect data from young children. If you believe a child has submitted information, contact us for deletion.
9. Security
We implement administrative and technical measures appropriate to the sensitivity of gambling-related disclosures. No online transmission is perfectly secure; consider omitting highly identifying details in first messages if you are unsure about device safety.
10. Changes
We will post substantive changes on this page and adjust the “Last updated” date. Continued use after changes constitutes acceptance where permitted by law; where consent is required, we will seek it afresh.